aloha Platform Account Terms

When you open an account on aloha, you agree to our terms of service. These terms govern your use of our sportsbook, live-dealer casino, slots, and esports markets. We set out our account-opening conditions, deposit and withdrawal rules, settlement policy, dispute resolution process, and jurisdiction notice below.

Our terms are written plainly so you understand exactly what you're agreeing to. If you have questions about any part of our terms, contact our support team before you fund your account.

This page covers the key rules that apply to all aloha account holders. It is not an exhaustive legal document; for the full legal text, see our legal notice

Account Opening and Eligibility

To open an account on aloha, you must be legally able to use online gaming platforms in your jurisdiction. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.

When you register on aloha, we require your legal name, date of birth, email address, and phone number. You must provide a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government correspondence dated within the last three months). We verify this information before you can deposit or withdraw funds.

Your account is personal and non-transferable. You may not share your password or login credentials with anyone else. You are responsible for all activity on your account, whether or not you authorised it directly. If you suspect unauthorised access, change your password immediately and contact our support team.

Deposits and Withdrawals on aloha

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, and e-wallet. E-wallet deposits typically settle within minutes; bank transfers typically settle within one business day. Your account balance updates automatically after deposit confirmation.

You may withdraw your account balance at any time by requesting a payout through your account dashboard. We process withdrawals after verifying your account details, transaction history, and settlement status. We do not charge withdrawal fees, but your bank or payment provider may apply their own charges. Processing time depends on your chosen payment method and current queue volume. During public holidays like Idul Fitri, Idul Adha, or Imlek, processing may extend slightly due to bank closures.

We reserve the right to review all withdrawals for compliance with our terms. If we detect patterns that suggest money laundering, fraud, or other prohibited activity, we may delay or refuse the withdrawal and report the activity to relevant authorities.

• 1
  Choose your payment methodStep 1

  Select mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment)

• 2
  Enter deposit amount and confirmStep 2

  Your payment details are encrypted and not stored on our servers

• 3
  Complete payment verificationStep 3

  E-wallet or bank confirms the transaction; funds appear in your aloha account

Settlement and Market Rules

All markets on aloha settle according to official league records or verified game outcomes. For football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), we use official league tables, scorelines, and rulings. For casino games and slots, outcomes are determined by certified random-number generators. For esports matches (Mobile Legends, Free Fire, PUBG Mobile), we use official tournament records and verified game statistics.

If a match is postponed, cancelled, or abandoned, settlement rules depend on the market type. Most sportsbook markets void if the event does not complete within a defined window. Some markets may settle as a tie or dead-heat according to the specific market rules displayed at the time of your wager.

We publish all market rules and settlement terms clearly before you place a wager. If you dispute a settlement, you have 30 days to contact our support team with evidence. We will review the official record and respond within five business days.

Bonus Terms

We may offer welcome bonuses, reload bonuses, or promotional offers from time to time. All bonuses are subject to specific terms, including turnover requirements, market restrictions, maximum payout caps, and expiration dates. We display these terms clearly when you claim a bonus.

Bonuses are non-withdrawable unless stated otherwise. If your account is suspended or closed while a bonus is active, any unclaimed bonus expires immediately. We may forfeit a bonus and any winnings generated from it if we detect terms abuse, such as hedging bets across multiple accounts, arbitrage betting, or laying off risk to betting exchanges.

Turnover requirement

The number of times you must wager a bonus amount before you can cash it out or convert it to withdrawable balance

Market restriction

Some bonuses apply only to specific markets (e.g., sportsbook, live casino, or slots)

Maximum payout

The largest amount you can win using bonus funds, even if your actual winnings exceed this amount

Expiration date

The deadline by which you must use or claim a bonus; unclaimed bonuses expire automatically

Account Closure and Suspension

You may close your account at any time by contacting our support team. If you request closure, we will process any outstanding withdrawals and then permanently delete your account data according to our data retention policy.

We may suspend or close your account if we detect: fraudulent activity, attempts to exploit bonuses or system errors, money laundering, underage access, multiple accounts from the same person, use of VPNs or other anonymising tools, or breach of these terms. If we suspend your account for compliance reasons, we will retain your funds in a segregated account pending the outcome of our investigation.

Dispute Resolution

If you have a dispute with aloha, email our support team with details of your issue. We will investigate and respond within five business days. If we cannot resolve the dispute, we will escalate it to our compliance team for independent review.

All disputes are governed by the laws of our operating jurisdiction. You agree to resolve disputes through our internal process before pursuing external legal action. If you remain unsatisfied, you may seek guidance from relevant gaming regulators or consumer protection agencies in your jurisdiction.

Jurisdiction Notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not accept users from countries or regions where our services are illegal or restricted.

These terms are governed by the laws of our operating jurisdiction. Any legal proceedings arising from your use of aloha must be brought in the courts of that jurisdiction.

Summary

Our terms on aloha are designed to protect both account holders and our platform. We require identity verification, we process deposits and withdrawals securely through regulated payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and we settle all markets according to official records or certified systems.

You are responsible for keeping your account password confidential and for verifying that use of aloha complies with your own jurisdiction's law. If you have questions about our terms or need clarification before opening an account, contact our support team through our FAQ or our about us page.

For the full legal text, see our legal notice and privacy policy