aloha Casino & Sportsbook Service Notice

We operate aloha as an online gaming and sportsbook platform available only in jurisdictions where local law permits. Our services are not licensed or authorised in all countries. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before opening an account.

This page sets out our service availability, account eligibility rules, and your legal responsibilities when using aloha. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether aloha is available in your location, do not proceed with account registration.

For questions about service availability in your region, contact our support team through our FAQ page. For full legal terms, see our terms and conditions and privacy policy

Service Availability and Jurisdiction

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where applicable local law permits online gaming, sportsbook wagering, live-dealer casino tables, slots, and esports markets. Service availability varies by region and may change if local regulations change.

We do not claim to be licensed in Indonesia, or any specific country. We operate under the laws of our registered jurisdiction. Users accessing aloha from any location do so at their own legal risk and responsibility. We strongly recommend that you verify the legal status of online gaming in your jurisdiction before using our platform.

If you are located in a jurisdiction where our services are prohibited, you must not open an account or attempt to access aloha. We reserve the right to refuse service to users in restricted jurisdictions and to close accounts if we detect access from prohibited regions.

Account Eligibility and User Responsibility

To open an account on aloha, you must be legally able to use online gaming platforms in your jurisdiction. You must be of legal age in your region (typically 18 or older, but this varies by jurisdiction). You are solely responsible for determining whether you meet the legal requirements to use our services.

When you register on aloha, you confirm that: you are legally eligible to use our platform in your jurisdiction; you have read and accepted our terms and conditions; you understand the risks of online gaming; and you are not prohibited by law from accessing our services. If any of these statements is false, you must not proceed.

We conduct identity verification (KYC) before you can deposit or withdraw funds. We require government-issued ID and proof of address. If we detect that you are accessing aloha from a prohibited jurisdiction, or if your identity verification fails, we will suspend or close your account and forfeit any funds held.

Your Legal Responsibility

You are responsible for understanding and complying with all laws applicable to your jurisdiction. We do not provide legal advice. If you are unsure whether online gaming is legal where you live, consult a local legal professional before using aloha.

We do not accept users from countries or regions where our services are illegal or restricted. This includes, but is not limited to, jurisdictions that prohibit online wagering, online casinos, or esports betting. If you access aloha from a restricted jurisdiction, you do so in violation of local law and at your own risk.

We may report suspicious account activity to relevant authorities if required by law. We comply with anti-money-laundering regulations, sanctions screening, and financial crime prevention requirements in our operating jurisdiction.

KYC verification

Know Your Customer checks confirm your identity and address before deposit or withdrawal

AML compliance

Anti-Money Laundering rules require us to monitor transactions and report suspicious activity

Sanctions screening

We check user names against international sanctions lists and deny service to restricted individuals

Jurisdiction restriction

We may block access from countries where our services are prohibited by law

Payment Methods and Local Context

We support deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. These payment methods are available to users in supported jurisdictions. Payment availability may vary depending on your location and local banking regulations.

During public holidays such as Idul Fitri, Idul Adha, or Imlek, bank processing times may extend due to closures. We process withdrawals according to our standard timelines, but your bank or payment provider may apply additional delays.

Market Coverage and Service Scope

aloha offers sportsbook markets on football tournaments (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability and odds may vary by jurisdiction and change without notice.

All markets settle according to official league records, verified game outcomes, or certified random-number generators. We publish settlement rules clearly before you place a wager. Disputes over settlement are resolved according to our terms and conditions

Data Protection and Privacy

We collect and process your personal data (name, address, ID, payment details, transaction history) to operate your account, verify your identity, process deposits and withdrawals, and comply with legal obligations. Your data is encrypted and stored securely on our servers. For full details, see our privacy policy

We do not sell your data to third parties for marketing purposes. We may share your data with payment processors, cloud providers, and government authorities if required by law. Your data may be transferred across borders if our servers sit outside your jurisdiction.

Contact and Legal Inquiries

For questions about service availability, account eligibility, or legal compliance, contact our support team. We will respond within five business days. For urgent legal inquiries, email our compliance contact through our about us page.

This notice does not constitute legal advice. If you have questions about the legality of online gaming in your jurisdiction, consult a local legal professional. By using aloha, you acknowledge that you have read this notice, understand the jurisdiction restrictions, and accept full responsibility for verifying that your use complies with local law.

For the full legal framework governing your use of aloha, see our terms and conditionsprivacy policyand legal notice